HAUNTED Bug or Problem? How to Contact Support
Found a bug in HAUNTED: Are You Alone? Learn what to try first, what details to include and how to contact the ThreeFlavors support team by email.
You are stuck in a chapter, something looks wrong, or you simply want to tell someone what you saw. The support page of HAUNTED: Are You Alone? says: "Stuck in a chapter, found a bug, or just need to tell someone what you saw? Email us and we'll get back to you." This guide shows how to handle a HAUNTED bug and contact support well, so a small studio can help you quickly. It starts with the fixes that solve most problems before you write a single email.
Try the known fixes first
The support FAQ already covers the most common issues. Check these before contacting anyone.
- Monsters not lining up with walls. Make sure Space Setup includes your floor, walls and large furniture, re-run it if you rearranged the room, then restart HAUNTED. Good lighting helps.
- Hands not detected. Check that hand tracking is enabled in your headset settings and that the room is well lit.
- Flashlight went dark. Not a bug. Shake it back to life.
- Secret chapters. Strange symbols on the shop floor unlock hidden content. Start with a circle with a dot in the middle.
- Lost progress. Progress is stored locally; uninstalling removes it.
Our other articles go through these in detail.
Reproduce the problem once
Before writing, try to make it happen again. Note the steps: which chapter, what you were doing, what happened. A problem that repeats is much easier to fix than one that happened once. If you can restart the game and see it again, say so.
What to include in your email
Developers need facts. A good report contains:
- Your headset model (Quest 2, Pro, 3 or 3S)
- Your input: Touch controllers or hand tracking
- The chapter or mode where it happened
- What you expected and what happened
- How often it happens
- What you already tried, such as re-running Space Setup or restarting
- Lighting and room details if the issue is tracking or alignment
The privacy policy mentions a small technical log of the last two sessions kept locally to diagnose crashes. If you are asked about it, follow the developer's instructions, and do not send anything you are not comfortable sharing.
Keep it short and clear
A subject line like "HAUNTED bug: effects offset on Quest 3" followed by five lines of facts is more useful than a long story. Add screenshots or a short video if you can capture one, but only share what you are comfortable with. Your room is visible in passthrough captures, so consider what appears in the frame.
Where to send it
The support page links an email contact. Use the address given on the site rather than guessing. The same address is listed in the privacy policy for privacy requests. You can reach the support page from the HAUNTED page.
What kind of reply to expect
The page says the studio will get back to you. It does not state a response time, so I will not promise one. Be patient, and avoid sending the same email repeatedly.
Privacy questions are different
If your message is about data or privacy, the policy says to email the contact address and the studio will respond within 30 days. You can also lodge a complaint with your local data protection authority, depending on where you live.
Refund requests are different too
Refunds are handled by the Meta Horizon Store, not by the developer, according to the support page. See our refund article for the route.
Leave feedback, not just bugs
Small studios benefit from honest feedback: what scared you, what confused you, what you loved. The support page even invites you to tell them what you saw. Be kind, be specific, and avoid spoilers in public posts if you want to protect other players' surprises.
Spoilers and secrets
If you are asking about secrets, remember the game wants you to discover them. Strange symbols unlock two secret chapters, and the developer does not say which. Asking for hints is fine; just expect them to keep some mystery.
FAQ
How do I contact the HAUNTED developer?
Use the email address on the support page of the site. They say they will get back to you.
What should I include in a bug report?
Headset model, input type, chapter, steps to reproduce, what you tried and any lighting or room details.
Is my room data sent when I contact support?
No. The game sends nothing to the developer; only what you choose to email is shared.
Who handles refunds?
Meta, through the Meta Horizon Store.
