How to Contact Sozo Tower Defense Support and Report Bugs

Something went wrong in your game and you want to tell someone. The good news is that Sozo Tower Defense has a support page and a contact email, and a good message can get you a useful answer much faster. This guide shows how to reach Sozo Tower Defense support, what to write and what to try first.

Where to find support

The developer, ThreeFlavors, runs a support page for the game on its site. It covers common questions about supported headsets, mixed reality, hand tracking, difficulty, saved progress, refunds and comfort. It also has an email address for questions that the page does not answer. The page's own words are that if you are stuck on a level, found a bug or have an idea for a tower, you can email and the team will get back to you.

Try the quick answers first

Many problems have a short fix. The support page already answers several of them:

Hands not detected: check that hand tracking is enabled in your headset settings and that the room is well lit. Our hand tracking fix guide goes deeper.
Mixed reality looks wrong after moving furniture: re-run Space Setup and confirm the room again in the game.
A level feels too hard: try a lower difficulty, upgrade towers, mix damage types and save your powers for the big waves.
Progress questions: unlocked levels, stars, upgrades and settings are saved locally on your headset.
Refunds: these go through the Meta Horizon Store, not the developer.

What to include in your email

A short, specific message is easier to answer than a vague one. Include:

Your headset model, such as Quest 2, Quest Pro, Quest 3 or Quest 3S.
Whether you were playing in VR or mixed reality.
Whether you used controllers or hand tracking.
The realm and level you were on.
What you expected to happen and what happened instead.
Steps that make the problem happen again, if you know them.

You do not need technical logs. A clear description is far more valuable than a long one.

Privacy and what you share

The game does not use your microphone, and the privacy policy says it collects no personal data. When you email support, you are choosing to share your address and anything you write, so keep the message to the facts of the problem. You never need to send payment details to the developer, because Meta handles purchases. Our article on what data Sozo uses explains the rest.

Ideas and feedback

Support is not only for bugs. The support page explicitly invites ideas for a tower, so if you have thought about a combination, a realm twist or a comfort feature, say so. Be specific about the problem you wanted to solve, because that helps more than a feature request alone.

When to contact Meta instead

Anything involving your purchase, refund, account or headset software belongs with Meta, since the Meta Horizon Store handles payments and refunds. If the game works but your headset misbehaves, check Meta's own help pages. The Sozo Tower Defense page links to the support page when you want to start.

A sample message that gets answered

A helpful email might read: "I play on a Quest 3 in mixed reality with hand tracking. On the second realm, the portals appear in the middle of the room instead of on my walls, even after I redid Space Setup. I rearranged my sofa yesterday." That message names the headset, the mode, the input and the likely cause, so a reply can focus on the fix. Add a sentence on what you already tried and you have given support everything they need without a single technical term.

FAQ

How do I contact Sozo Tower Defense support?

Use the support page on the ThreeFlavors website, which lists the contact email. The team says it will reply to questions about levels, bugs and tower ideas.

What should I do before reporting a bug?

Restart the game, check your headset software and settings, and try the other input method if hands misbehave. Re-run Space Setup if mixed reality looks wrong.