How to Get a Laser Thief Refund on the Meta Horizon Store
Want a Laser Thief refund? Purchases run through the Meta Horizon Store, so here is where to request one, what to check first and who to contact.
Maybe your room is too small, the game is more physical than you expected or it simply is not for you. Whatever the reason, if you want a Laser Thief refund, the process is handled by the platform you bought it on, not by the developers. Here is how that works, based on what the support page and terms say.
Who handles refunds
Laser Thief is sold through the Meta Horizon Store. The terms say payments, taxes and refunds are handled by Meta under Meta's terms and refund policy. The support FAQ points the same way: you can request a refund from your purchase history in the Meta Horizon app or on the Meta website, subject to Meta's refund policy.
The developers do not process refunds, so emailing them will not speed up a refund. They can answer other questions, though.
Steps to request a refund
Menus change, so follow this general path:
- Open the Meta Horizon app on your phone, or go to the Meta website and sign in with the account that bought the game.
- Find your purchase history or order list.
- Locate Laser Thief in the list.
- Choose the option to request a refund, if available, and follow the prompts.
If you can't find the option, use Meta's help pages. Eligibility depends on Meta's refund policy, including any limits on timing and play time, which we don't list here because they can change. Check Meta's current rules.
Before you ask for a refund: try these first
Many problems feel like dealbreakers but have simple fixes:
- Lasers in the wrong place. Re-run Space Setup and restart the game. See lasers not lining up.
- Unfair shield loss. Improve lighting and move slowly. See losing shield without touching a beam.
- Not enough space. The game works in smaller rooms, though it is designed for around 3 × 3 metres. See playing in a small room.
- Feeling unwell. Stop and rest. See feeling dizzy.
If you try these and it still doesn't work for you, a refund request is a reasonable next step.
Check compatibility before buying
Avoiding the problem is better than solving it. The game is designed for Meta Quest 3 and 3S, and needs space for ducking, dodging and crawling. Read which headsets run Laser Thief and how much space it needs before you commit.
What happens to your progress
If you receive a refund and the game is removed, local progress goes with an uninstall. See save progress and uninstalling.
Contacting the developers
Questions or feedback, such as bugs or tracking issues, can go to the support email shown on the support page of the Laser Thief site. Include your headset model and what happened.
The official store
You can view the listing, current details and your purchase on the Meta Horizon Store page.
Keeping a record of what went wrong
If you are on the fence, spend one short session noting what actually bothers you. Write down the specific moments: the lasers drifted twice, your knees complained after ten minutes, the room felt cramped. A concrete list helps in two ways. It shows you whether the issue has a known fix, and if you do contact Meta or the developers, it lets you describe the problem clearly instead of saying "it did not work".
It also helps to separate "this game is not for me" from "my setup is not ready". Active mixed reality games reward a prepared room, and a single evening of tidying and re-scanning can change the experience completely. If, after that, the game still does not suit your space or your body, a refund request is a perfectly reasonable decision and nobody needs to feel guilty about it.
FAQ
Who do I ask for a Laser Thief refund?
Meta. Purchases are handled by the Meta Horizon Store, and refunds are subject to Meta's refund policy.
Where do I find my purchase history?
In the Meta Horizon app or on the Meta website, via the account you used to buy the game.
Will the developers refund me directly?
Refunds are handled by Meta, not the developers. Contact the developers for technical questions.
Do I lose progress after a refund?
Local progress is removed with an uninstall, so yes, in practice.
